Great Colleges to Work Survey

The workplace quality survey is an anonymous way for you to share your thoughts about working at CSUB. The survey, which is open to all employees, is designed to help identify ways to improve the workplace and make CSUB a better place to work.

The survey is designed to gauge opinions and needs of faculty and staff in areas including:

• Diversity & Inclusion
• Job Fit
• Senior Leadership
• Connection of Job to Fresno State’s Mission
• Resources & Support
• Collaboration
• Shared Governance
• Benefits & Work/Life Balance
• Professional Development
• Communication
• Performance Management

Yes. CSUB will join other institutions of higher education to work with ModernThink (an organization that partners with The Chronicle of Higher Education to publish the “Great Colleges to Work For” list of exceptional higher education workplaces) to administer the survey and analyze the results. The University will never have access to the raw data, and ModernThink will ensure that no information that could identify the responses of a specific employee will be shared.

There are a number of reasons why this survey is critical for CSUB. First, employee feedback is essential to identifying areas where we are doing well and areas needing improvement. The University has never conducted a survey like this.  In order to plan accurately for the future, meet the needs of employees, and support the mission to educate and empower students for success, we need to have baseline data against which to measure progress. Second, as we support the development of our faculty and staff, it is crucial to have long-range strategies in place that are rooted in the unique needs of our campus community. As we move forward, this survey will help us understand what the University is doing well to serve our employees and what we could be doing better.

The workplace quality survey has been developed by taking the core of ModernThink’s Higher Education Insight Survey and customizing it to fit the specific needs, themes and practices of CSUB. The survey asks for responses on statements, employee benefit questions, open-ended questions and optional demographic questions. After meeting with the campus survey planning group, ModernThink worked in consultation with CSUB to craft the instrument. This survey will be utilized as a baseline for comparison purposes in future years.

It will take several months to analyze the data. The University anticipates sharing the results with the campus community in fall 2021. The results will also be used by campus leaders to shape workplace quality improvements moving forward.

Working with an outside firm to conduct a comprehensive workplace quality survey provides CSUB with a neutral third party perspective, gives employees the confidence to respond while maintaining their anonymity, and ensures a high level of subject-matter expertise. Additionally, ModernThink has expertise in gathering feedback and relevant data from a wide variety of sources, summarizing and synthesizing key findings, identifying patterns and trends, and then providing the entire campus community with the information they need to drive strategic change.

While the survey is completely voluntary, its success will be determined by the level of employee participation. Higher response rates will give us a better understanding of employee needs and opinions. Every voice matters, and every employee is encouraged to take part.

The timeline for the survey is March 8-22, 2021. Everyone is encouraged to take the survey as soon as possible.

Yes. Employees are encouraged to complete the survey during their scheduled work hours. Additionally, supervisors are encouraged to work with their team to adjust schedules and/or job responsibility as necessary so employees can take the survey while at work.

The survey will be administered completely online, with accommodations made for employees who do not have access to a computer during their normal work days. Each participant will be given a username and unique password sent to them via email from ModernThink. ModernThink will provide 24/7 access to the survey. During the survey period, multiple email reminders will be sent to anyone who has not completed the survey.

Because the survey includes some open-ended questions, individual completion times vary; however, it should take most people around 20 minutes to finish.

Yes. Your answers will be stored every time you click the "Save and Continue" button at the bottom of each page. You can log in to your survey as many times as you need in order to complete the survey. However, to protect the confidentiality of your responses, you will not be able to log in again once you click the "Submit" button on the last page of the survey. You will not be able to submit responses after the survey is closed on March 22, 2021.

You can contact:

Claudia Catota - Chief Diversity Officer & Special Assistant to the President

ccatota@csub.edu