ADA Title II Digital Accessibility

Courses that are actively running or scheduled for upcoming terms are considered in scope and are expected to meet accessibility requirements. Courses that are no longer offered and not used for current instruction may be treated as archived content if they are clearly labeled as such and not relied upon for ongoing services.

Accessible versions of archived materials must still be provided upon request.

Archived content refers to digital materials that were created or posted prior to April 24, 2026, are not used for current instruction or services, and are clearly identified as archived. Archived content must not be required for active courses, programs, or administrative functions.

If a user requests access to archived content, the university will provide an accessible version in a timely manner.

Third-party digital tools and content used by CSUB are expected to meet accessibility standards. When accessibility limitations exist, CSUB will work with vendors to address issues and may implement temporary accommodations to ensure access.

Faculty and staff should not independently approve new digital tools. CSUB has a solutions consulting group that assists with reviewing accessibility considerations for procured technologies.

Video and audio content used for instruction or services must be accessible. This typically includes accurate captions for video content and transcripts or equivalent alternatives for audio-only materials.

• User experiences & organizational benefits: Design media to meet the needs of people who are Deaf, hard of hearing, blind, low vision, Deafblind, or have cognitive disabilities. Accessible media improves reach, usability, compliance with WCAG, and overall user experience in varied environments (e.g., noisy or hands-free situations).

• Planning from the start: Build accessibility into planning, scripting, and storyboarding to save time and cost. For example, plan integrated audio description in the script before filming.

• Accessible audio and video creation: Avoid barriers during recording and production by considering accessibility needs throughout the process.

• Description of visual information: Provide audio or video descriptions so users who cannot see the visuals can understand essential information such as actions, charts, on-screen text, speaker names, and contact details.

• Captions/subtitles: Provide accurate captions for all spoken content and relevant non-speech audio so Deaf and hard-of-hearing users can fully understand the media.

• Transcripts: Provide transcripts for audio and video. Ideally, use descriptive transcripts that include both audio and visual information; these are required for people who are Deafblind.

• Sign language: Include sign language interpretation when the target audience includes Deaf users whose primary language is sign language.

• Accessible media players: Use media players that support accessibility features such as keyboard control, captions, audio descriptions, and screen reader compatibility.

When a request is made for an accessible version of digital content, CSUB will coordinate with the appropriate unit to provide access.

For urgent access needs (for example, materials required for an active course or time-sensitive service), the university will make every effort to respond as quickly as possible using interim accommodations if necessary.

For non-urgent requests, response and remediation will occur according to institutional capacity and prioritization. CSUB is actively building a dedicated student support team to expand accessibility response and remediation capabilities.

Requests for accessible content should be submitted to accessibility@csub.edu. 

CSUB provides guidance, training, and tools to help faculty and staff evaluate and improve digital accessibility. Automated tools can help identify common issues, but manual review is also necessary to ensure content is usable by individuals with disabilities.

Faculty and staff are encouraged to focus first on materials used in active courses and high-impact services.

A Temporary Alternate Access Plan (TAAP, formerly EEAAP) is a short-term measure used when digital content cannot be fully remediated immediately. A TAAP documents how equivalent access will be provided to individuals with disabilities while remediation is underway.

TAAPs are reviewed with support from the Technical Accessibility Review (TAR) committee and require signatures from the department chair, CAEN director, and ADA compliance officer. A TAAP does not replace the requirement to remediate content and should be used only when necessary and for a limited duration.

TAAP Form

For assistance initiating the TAAP process, contact the TAR committee at tar@csub.edu.

A TAAP may be appropriate when content is complex, time-sensitive, or dependent on systems that cannot be remediated quickly. In these cases, alternative access methods must be identified and implemented while accessibility issues are being resolved.

TAAPs should be used selectively and documented to ensure continuity of access during remediation.

The ADA Title II web accessibility rule applies to digital content and services provided by CSUB, including websites, web applications, learning management systems, documents, videos, forms, and mobile applications used to deliver instruction, programs, or services to the public. This includes content created or managed by faculty, staff, departments, and vendors acting on behalf of the university.

Limited exceptions apply, such as properly archived content that is not used for current instruction or services.