Microsoft Service Restored: CSUB email, calendars, and other Microsoft 365 services have been restored and appear to be operating normally. ITS will continue monitoring as Microsoft works toward full recovery for all affected customers. Learn how to keep working if there are further or future disruptions to email services.

Keep Working During the Microsoft 365 Disruption

If Outlook or other Microsoft 365 services are unavailable, use these CSUB-approved options to stay connected and keep working.

For Faculty

  • Post an Announcement to send a message to your full class. See the Announcement How-to Guide for help.
  • Use the Canvas Inbox to send a message to one student or a small group.
  • Tell your students to check Canvas Announcements and their Canvas Inbox for updates from you.

For Students

  • Go to canvas.csub.edu or open the Canvas Student app.
  • Check Announcements in each of your courses.
  • Check your Canvas Inbox for messages from your instructors.
  • Send messages to your instructors through the Canvas Inbox, not email.

Canvas usually sends notifications to your CSUB email. These notifications may not arrive during the outage. Check Canvas directly. 

For Staff

While the Microsoft service disruption continues, Zoom phone or Zoom Chat services remain fully operational and may be used to communicate with your collegaues. You may also want to log in to systems that require your approval since email-based communication may not arrive in timely manner. Those systems may include:

For Departments with Shared Mailbox

Departments that rely on a shared mailbox should also have a phone number with voicemail. If your department does not have one, please submit a support ticket, and we will set one up.

For All

Message and Coordinate

  1. Use Zoom Chat with colleagues for individual or group conversations. See the Zoom Chat How-to Guide for help.
  2. Search Zoom for colleagues at CSUB and other CSU campuses. Many CSU campuses are connected through the CSU Zoom ecosystem, though some colleagues may not appear in search results.
  3. If you cannot reach someone through Zoom Chat, use Zoom Phone to contact them.
  4. You should also add "Announcements" channel to your "Starred" list to receive the latest updates from the campus.

Keep Meetings Moving

  1. Share an existing Zoom meeting link or meeting ID through Zoom Chat. Participants can join directly in Zoom.
  2. Hold a brief Zoom meeting with screen sharing to work through tasks together.

Collaborate and Share Files Using Box

  1. Open your browser and sign in to Box at csub.box.com.
  2. Upload files and share them with CSUB colleagues.

Work Offline

  1. Open files saved on your computer in the desktop version of Word, Excel, or PowerPoint. Files listed in your OneDrive folder may be available online only and may not open offline.
  2. Previously downloaded Outlook messages and calendar details may still be available for reference.

Keep Information Secure

Use CSUB-approved accounts and follow campus data-handling rules. Do not use personal email or storage for work files. Avoid signing out of apps that are working, as you may not be able to sign back in while services are affected.

When Services Returns

As services are restored, watch for phishing messages asking you to "re-verify your account" or "reset your password." Do not click links or provide your credentials in response to suspicious messages. Report them to informationsecurity@csub.edu.

Where to Get Help

For assistance during business hours, please contact CSUB ITS Service Center at 661-654-4357.

Where to Get the Latest Updates

Please check status.csub.edu.
 
Access to Microsoft 365 services may remain intermittent while restoration efforts continue.